After Sales Service Specialist

(1) Responsible for vehicle maintenance processes development and technical guidance. 
(2) Responsible for maintenance quality system management and optimization. 
(3) Responsible for customer requirements analysis and service plan development. 
(4) Responsible for after-sales service strategy implementation and resource co-ordination. 
(5) Responsible for technical competence enhancement and knowledge management.
(6) Complete other work assigned by superior leaders.

Ensuring Service Satisfaction
Implement and maintain high service quality standards, consistently meeting and exceeding 
customer expectations.
Conduct post-service follow-ups with customers to gather feedback and address concerns, 
ensuring their satisfaction.
Utilize customer feedback to identify areas for service improvement and recommended 
necessary enhancements.

Ensuring Vehicle Operation
Conduct thorough pre-operation inspections to guarantee the safe and efficient operation of 
vehicles
Monitor vehicle performance during operation, promptly identifying and addressing any 
mechanical issues.
Collaborate with maintenance teams to schedule regular maintenance and repairs for optimal 
vehicle performance.

Team Collaboration
Work collaboratively with diverse teams, including drivers, maintenance personnel, and 
management, to ensure a cohesive operational environment.
Contribute insights and feedback in team meetings to address challenges and implement solutions.