Digital Customer Experience Specialist - VIKING E-Commerce

JOIN VIKING - and save lives for a living

Are you passionate about optimizing digital customer journeys and turning insights into commercial value? Would you like to drive digital transformation in a global company with a life-saving mission? Then we are looking for you to join VIKING’s E-Commerce team – where our ambition is to make it easy and valuable to do business with VIKING.

Your role: Digital Customer Experience Specialist

We are seeking a proactive, structured, and commercially minded profile who thrives in understanding customer behavior and translating it into digital improvements. Your mission is to drive 'ease of doing business with VIKING' by ensuring our platforms meet customer needs and deliver a seamless experience.

Primary responsibilities

Analyze and improve customer journeys across our digital touchpoints
Identify friction points and translate insights into features, flows or content that simplify the customer experience
Lead initiatives to improve onboarding, self-service, and communication throughout the customer lifecycle
Collaborate with developers, marketing, sales and support teams to co-create impactful customer solutions
Own the process of documenting and communicating new digital features to internal and external users
Monitor KPIs related to customer satisfaction, conversion and digital self-service, and act on insights
Be the voice of the customer in our digital roadmap and development processes

About you

We imagine that you:

Have hands-on experience with improving digital customer journeys and have worked with UX, customer research or digital sales
Are self-driven and enjoy spotting opportunities where others see tasks
Are motivated by solving real customer pain points and bringing value to both users and the business
Are comfortable working across functions and translating user needs into solutions in collaboration with IT and commercial teams
Possess strong communication skills in both written and spoken English (Danish is a plus)
Experience with SAP Commerce, CRM or customer portals is a bonus, but not a requirement

VIKING offers

Step into a key role in a growing E-Commerce team where your work will influence digital strategy and execution
Be part of a global workplace with a strong purpose: to protect and save human lives all over the world
An informal culture that values ownership, innovation and cross-functional collaboration
Enjoy flexibility, including the option to work from home and a modern office environment in Esbjerg
Benefit from perks like a subsidized lunch canteen, on-site physiotherapy and massage, and a strong focus on employee well-being
Connect with colleagues through a vibrant staff association that organizes monthly social events led by employees
Grow professionally and personally in a supportive and ambitious environment

All applications are received online by ”Send application” in the job add. We conduct interviews continuously and therefore recommend you send your application and resume as soon as possible. All applications are naturally handled with confidentiality.

If you have questions concerning the position or VIKING, you are welcome to reach out to HR Business Partner, People & Organization, Tina Koldig, on mobile +45 2388 7500