Rejseoperations Team Manager hos UNIKO - Skræddersy Kundeoplevelser

Rejsebureaumedarbejder / kundeservice / rejsebranchen / gruppeturer / engelskkundskaber

Key Responsibilities:

• Handle inbound travel-related inquiries and bookings from clients
• Create customized tour programs that match clients' specific needs and preferences
• Provide expert advice to ensure the highest level of customer satisfaction
• Take proactive responsibility in handling any unexpected or urgent situations that may arise during group tours
• Provide customer support and follow up on itineraries, schedules, and service quality

Profile Required:

• Customer service-oriented with strong problem-solving skills

• Detail-oriented and able to work in a fast-paced environment

• Prior experience in tour operations within the Scandinavian region is highly preferred.

• Fluent English communication skills (spoken and written) are required

What we offer:

A dynamic, multicultural, and forward-thinking work environment where proactivity, adaptability, and dedication are highly valued and encouraged. You'll be part of an innovative team that thrives on collaboration and continuous improvement, with opportunities to grow both personally and professionally.