Swedish‑speaking Helpdesk Supporter – Technical support team hos SeeSafe i Næstved

Would you like to work with technical support and helpdesk in a company that delivers CCTV and security solutions across Europe?

SeeSafe is looking for a Swedish-speaking Helpdesk Supporter for our technical support function in Næstved, who can assist our Swedish customers. You will become part of a professional team working with 1st level support, troubleshooting, and the technical operation of camera and security systems.

We are looking for someone with technical understanding, structure, and a desire to develop professionally—not necessarily a fully trained IT specialist.

Your Responsibilities

• 1st level support via phone and email
• Troubleshooting CCTV, alarm, and security systems
• Remote configuration and adjustment of equipment
• Creating and managing support cases in the ticketing system
• Coordinating with technicians when on-site service is required
• Documentation and follow-up on cases
• Continuous improvement of support and operational processes

Part of the communication will take place in Swedish and English, as we work with customers and partners in several European countries. Sweden will be one of your primary areas of responsibility.

We Imagine That You

• Have experience from helpdesk, technical customer service, or IT support
• Work in a structured manner and take responsibility for your cases
• Thrive with customer contact
• Communicate professionally in Swedish and English, and possibly Danish (not a requirement)

We Offer

• A permanent position in a growing company
• A strong team with high professional standards
• Thorough training in our systems
• Opportunities for certifications and professional development
• Pension, health insurance, and a good lunch scheme
• A workplace with short decision-making paths

About SeeSafe

SeeSafe delivers intelligent security solutions and video surveillance for retail chains and businesses across Europe. We combine technology, structure, and responsibility, and we take our support function seriously.

Application

We conduct interviews on an ongoing basis, so feel free to send your application today.

If you have any questions, you can contact COO Henrik Søeberg at +45 20 40 14 19.