Dansk-Talende Kundeservice Repræsentant i Barcelona

AK recruitment is partnering with a leading Outsourcing/BPO consultancy who is seeking to onboard an Danish Customer Service Representative for their Barcelona office. As a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.

Your Role

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

Your Qualifications

• Danish C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact centre environments will be valued.
• Availability to work from the office and from home (within 100km of the office)

The Offer

• Feel Good – program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

Benefits

• Close to the beach
• Flight costs reimbursed
• Great base salary
• Multicultural Team
• Progressive company culture
• Sunny weather
• Temporary accomodation