Front desk Manager

We are looking for a conscientious front desk manager of our restaurant. In this role, you will be required to greet and welcome guests, tend to their questions and com-plaints, manage booking and appointment schedules, and promote the restaurant in different medias.

To be a successful front desk manager, you should provide exceptional customer service and strong leadership skills.

Front Desk Manager Responsibilities:

• Defining and implementing front desk procedures.
• Hiring and training staff ans managing the shift schedules
• Supervising staff and all front desk activities including bookings, appointments, phone calls, website, Facebook and emails.
• Tending to guests' complaints and questions and communicate with chef about customer's feedback.
• Ensuring that the dining area is kept clean and organised.
• Maintaining front desk office supplies and equipment.
• Managing budget, records and contracts.
• Generating reports and feedback for presentation to the owner.
• Front Desk Manager requirements:
• College education diploma in marketing or similar.
• Good understanding of procedures and practices in booking and services
• Excellent verbal communication skills in English and Chinese.
• Strong organisational management skills
• The ability to provide exceptional customer service.
• Cood leadership and training abilities.