Customer Success Specialist
THE COMPANY
Unicontrol has revolutionized the 3D machine control systems for earthmovers within construction.
Our distribution has grown exponentially, and we need a new colleague to help our Customer Success Team introduce and support Unicontrol around the world.
Unicontrol is a young company with lot of energy, many cultures and space to be yourself. The Customer Success team is filled with humor, drive, and freedom to drive your own decisions.
Check out unicontrol.io for more info.
THE POSITION
You will join our Customer Success team that helps our Danish dealers and international distributors with everything they need to grow their markets: ordering, pre-sales, troubleshooting, training, etc.
The Customer Success approach is key in Uncontrol’s growth strategy.
Main responsibilities:
- Driving the Onboarding of distributors throughout the organization
- Increase product adoption for existing distributors
- Support for Danish customers
- Visualize and manage distributor needs across the organization
You must be able to establish and develop long-term relationships based on close cooperation, both to distributors and inside the company.
Our HQ is in Odense, where you will work.
THE CANDIDATE
The ideal candidate has a relevant technical background combined with some years of experience within machine control, surveying, or digital construction.
Qualifications:
- Fluency in English. If you also speak one of the languages German, Spanish or Danish, it is an advantage
- Experience from the construction industry is preferred
- Excellent communication skills across cultures
- Organizational ability and ability to manage small teams
- Curious mindset
- Pragmatic troubleshooter
Unicontrol’s focus is to use advanced technologies and make them as user-friendly as possible. Our technology is based on high precision sensors installed on earthmoving machines and controlled by our advanced software. At present, we are 45 employees, and we are active in 25 countries around the world through partners. Unicontrol is part of Odense Robotics national cluster organization for robot, drone and automation businesses.