Housekeeping Manager – Leadership First, Operations Second

About the Position

We are building a new housekeeping team for a new customer, Motel One in Copenhagen - and we are looking for a strong people leader to lead it.

You will play a key role in in building a team from the ground up and setting standards that will shape the operation from day one.

This role is not about having the longest CV in housekeeping. It is about leadership, structure, accountability, and care.

If you enjoy building teams, setting clear expectations, and creating an environment where people feel supported and take ownership of their work, this role may be for you.

The Role

As Housekeeping Manager, you will be responsible for a team of approximately 25 housekeepers.

Your most important responsibility is people leadership.

This is a hands-on role with a mix of administration and floor-level leadership. The position is primarily weekdays during working hours, with weekends when you see necessary.

You will:

• Onboard and introduce all new employees to our structured training program and clear procedures
• Personally ensure that every team member is properly trained before working independently
• Set clear standards for quality, behavior, and cooperation - and follow up consistently
• Lead daily operations: staffing, planning, task distribution, and quality follow-up
• Address performance issues eaerly and professionally, including difficult conversations and formal steps when needed
• Collaborate closely with the hotel and internal colleagues

You will be supported by The Ellen Group's HQ team and work closely with the hotel's management to ensure worry-free operations.

We believe the housekeeping industry can - and must - be better. This role is central to proving that sincere care and high accountability can coexist.

Leadership Philosophy – This Matters

We are looking for a manager who leads with both clarity and care:

• Someone who supports, listens, and helps their team succeed
• Someone who is comfortable addressing problems directly when standards are not met

We believe the best teams are built on trust, which comes from from consistent communication, fair follow-up, and respectful leadership.

You must be comfortable with:

• Clear, respectful communication
• Consistent follow-up
• Correcting behavior without becoming personal or empotional
• Difficult conversations

We want leaders who can inspire and motivate, balancing empathy and accountability.

Way of Working

You thrive in a structured and proactive environment. You prevent problems by creating clarity, routines and steady follow-up.

At the same time, you understand that hotel operations can be fast-changing. You stay calm, focus on solutions and lead your team through busy days with stability and confidence.

About You

We are open to candidates without housekeeping experience.

What matters most is that you:

• Have strong leadership experience, preferably with teams of 15+ people
• Are highly organized and structured
• Are comfortable holding people accountable
• Are calm, fair, and consistent
• Believe that clear rules and expectations create safety, trust and success
• Communicate clearly and respectfully, even under pressure
• Are comfortable using planning tools, schedules, and systems (Excel, workforce planning tools, etc.)

Experience from operations-heavy environments (hospitality, retail, logistics, facilities, production, etc.) is a plus - but not a requirement.

Fluency in English is required. Other languages are an advantage.

About Us – The Ellen Group

Everything we do, we do to deliver happiness.

Our mission is to reform the hotel housekeeping industry by delivering Worry-Free Housekeeping - for hotels, for guests, and especially for employees.

We sincerely care for our employees, and in turn our employees sincerely care for our customers. It’s really that simple.

An Ellen is:

...someone who makes you feel sincerely cared for

...someone who removes your worries and allows you to focus on happiness

Learn more about us at www.theellengroup.com

Or watch the documentary about our work: https://www.tv2kosmopol.dk/stuepigerne-paa-bella-sky

What You Can Expect From Us

At The Ellen Group, we believe work should be challenging, rewarding, and fun. When you join our team, you can expect:

• A dynamic workplace where every day may look different
• Quarterly social events - we celebrate successes and have fun together outside of work
• A culture of care and accountability - high standards balanced with genuine support, where people take price in their work

Join Us

To apply, please send your CV and a short motivation to: job.dk@theellengroup.com

Please write "Manager Motel1" in subject field in the email.

Our team represents more than 30 nationalities. We welcome applicants of all backgrounds and firmly

believe that diversity strengthens leadership and culture.