Operations & Guest Relations Manager hos La Tre - Flere lokationer

Location: La Tre (multiple locations in Denmark)
Employment Type: Full-time
Reports to: Founder / Head of Operations

About La Tre

La Tre is a modern Vietnamese grab-and-go and takeaway concept focused on fresh ingredients, authentic flavours, and warm hospitality. We are building a fast-growing brand with high standards, strong culture, and a customer-first mindset.

We are looking for a passionate, organised, and people-focused leader who can support day-to-day operations and elevate the guest experience across our stores.

Role Overview

The Operations & Guest Relations Manager plays a key role in ensuring smooth store operations, maintaining service quality, and creating an exceptional guest experience.

You will support staff, streamline workflows, handle customer communication, and help drive operational excellence as the brand grows.

This role is ideal for someone who thrives in dynamic environments, is hands-on, solution-oriented, and passionate about hospitality and operations.

Key Responsibilities

Guest Experience & Customer Relations

• Maintain a welcoming service culture across stores
• Handle customer feedback and complaints professionally and promptly
• Support front-of-house training to ensure consistency in service
• Monitor customer experience touchpoints (in-store, online, delivery platforms)

Operations & Team Support

• Support daily store operations and staff coordination
• Ensure SOPs, hygiene, and service standards are followed
• Assist in onboarding and training new staff
• Help maintain inventory, scheduling, and store readiness

Brand & Quality

• Uphold La Tre’s quality, brand, and presentation standards
• Review customer feedback from platforms (Wolt, Google, etc.) and identify improvements
• Support implementation of new menu items, promotions, and processes

Problem-Solving & Communication

• Anticipate and solve operational challenges
• Communicate clearly between locations, kitchen teams, and management
• Ensure smooth operations during busy periods and special events

Qualifications & Skills

Must-Have

• Experience in hospitality, retail, or service environment
• Strong communication and interpersonal skills
• Excellent problem-solving and organisational abilities
• Hands-on mindset — not afraid to step in where needed
• Calm under pressure, customer-focused attitude

Nice to Have (Plus)

• Previous management or supervisor experience
• Experience in café/restaurant/takeaway operations
• Familiarity with scheduling, point-of-sale systems, or delivery platforms
• Interest in Vietnamese culture/cuisine

What We Offer

• A key role in a growing brand
• Hands-on learning and leadership development
• Supportive, collaborative working environment
• Opportunity to shape standards and culture
• Competitive compensation
• Growth opportunities as the company expands

Personal Qualities

We’re looking for someone who is:

• Positive, proactive, and reliable
• Passionate about service and people
• Organized, detail-oriented, and disciplined
• Able to balance quality and speed
• A natural role-model for hospitality culture