Customer Relations Specialist - Worldish Denmark
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Background:
Worldish is an award winning communication technology provider based in Linköping, Sweden. Worldish solves language barriers in healthcare using its digital medical communication assistant ‘Helen’. We foresee a world where everyone shall have equal access to healthcare. We are looking for team members who want to create a more equal and better world. Worldish supports healthcare providers in several countries in Europe and beyond.
About the role:
We are looking for a person who will be support our customer relations team for managing and coordinating some of our new customers in the healthcare sector in Denmark. The person will lead customer education sessions, onboarding process, feedback sessions, customer support and be the communication bridge between the healthcare professionals (our customers), our internal product and management teams. The person shall be responsible for ensuring smooth customer product implementations and customer satisfaction continuously. The person shall also support the company’s sales and marketing activities to grow Worldish’s customer base internationally.
Key Skills/ Values:
- Presentation/communication/training skills in Danish.
- Communication and reporting skills in English
- Ability to quickly learn and use software/apps
- Great in communication, high accountability and strong service mindset
- Great in socializing, building relations, empathetic, energetic and positive.
- Problem solver, creative and organised
Key Experience/Education:
- Previous experience in managing clients/customers /project management
- Previous leadership experience is a plus
- Experience conducting educations, seminars or workshops
- Education or experience within marketing/communication /sales
- Experience in customer service or similar
- Experience working in healthcare/public sector is a plus
Job Commitment:
Hourly contract (20% -50% equivalent of a full time position).
Workplace:
Primarily remotely in Denmark with frequent customer site visits to cusfomer sites in Denmark (Mostly copenhagen)
Practical requirements:
Drivers license & Car (Favourable)