People & Performance Manager - The Ellen Group (Maternity Cover)
Start date: 1 November (latest 1 December)
Are you an experienced people and operations leader who thrives on energizing teams and creating a structured, motivating work environment? The Ellen Group at the Copenhagen Marriott, is looking for a performance and operations manager to cover a 12-month maternity leave, with the possibility of extension depending on company growth.
This role is perfect for an experienced leader who thrives on both people and processes. It’s well-suited for someone who enjoys being present with their team, setting the tone for the day, and inspiring others to do their best work. At the same time, you’ll need the structure and confidence to oversee operations and lead with accountability. If you’re motivated by creating a positive work environment and helping others succeed, this could be a great fit.
About the Role
The role is split between two areas of responsibility:
80% Performance Management
- Care for and motivate employees: be present, approachable, and supportive
- Lead daily morning meetings and set the tone for the team
- Be present on the floor, supporting and motivating staff
- Plan and execute motivating events to strengthen team spirit
- Conduct operational tours and quality inspections
- Ensure procedures are being followed and provide feedback based on data
- Hold feedback and accountability conversations when needed with empathy and fairness
- Lead monthly meetings focusing on past performance and future planning
- Conduct weekly meetings with trainers and supervisors
- Maintain a healthy and engaging work environment
20% Operations Management
Lead recruitment: hire, interview, and onboard all new team members
Lead 2 managers and oversee ~75 employees
Serve as contract owner towards both the hotel and The Ellen Group
Present monthly meetings to leadership, reviewing results and planning ahead
Ensure alignment between operational needs and employee well-being
About You
Proven experience as a people and operations leader (hotel experience is an advantage, but not required)
Structured and organized, able to balance multiple responsibilities
A natural energizer who motivates people and brings positivity into the workplace
Sincerely caring: you connect with people as individuals and lead with empathy
Comfortable having both encouraging and difficult conversations
Strong communication skills in English, both written and spoken (Danish is an advantage)
This is a unique opportunity for a leader who is present with people, sets the tone, and drives both performance and well-being across the team. If you’re someone who combines empathy, structure, and energy, we’d love to hear from you!
About Us
We strive to realize our vision by working on our mission everyday: to reform the hotel housekeeping industry by delivering Worry Free Housekeeping.
We sincerely care for our employees, and in turn our employees sincerely care for our customers. It’s really that simple!
An Ellen is:
...someone who makes you feel sincerely cared for.
...someone who takes away your worries and allows you to focus on happiness.
To learn more about The Ellen Group, please visit our website at www.theellengroup.com
or have a look at a documentary that was produced about how we work:
https://www.tv2kosmopol.dk/stuepigerne-paa-bella-sky
Join Us
To apply, send your CV (with photo) and a cover letter to job.dkherreramichaeljuliejefferson@theellengroup.comewing.dkflores-charles.dkstanton-riddle.dk. Please write ‘Performance Manager’ in the subject line.
Our team is made up of people from over 30 nationalities. We welcome applicants of all backgrounds and believe that diversity strengthens us.